What is the policy for service animals traveling on board?

Only service animals are welcome on all RedCoach vehicles and there are no additional charges for service animals traveling on board.

These service animals are only allowed on board as long as they meet the ADA requirements and they have been declared at the time of purchasing the ticket. On RedCoach, a service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.

The service animal is the owner’s responsibility and must be under control using a leash or harness at all times. The service animal cannot obstruct passageways, or use a seat, it has to travel in the owner’s assigned space. RedCoach reserves the right to remove the service animal from the bus if it is aggressive or poses a threat to the health of other passengers or personnel.