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Service Animals

Even though dogs can be considered part of the family, only service animals are welcome on all RedCoach vehicles and there are no additional charges for service animals traveling on board.

These service animals are only allowed on board as long as they meet the ADA requirements and they have been declared at the time of purchasing the ticket. On RedCoach, a service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.

While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA. These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.

The service animal is the owner’s responsibility and must be under control using a leash or harness at all times. The service animal cannot obstruct passageways, or use a seat, it has to travel in the owner’s assigned space. RedCoach reserves the right to remove the service animal from the bus if it is aggressive or posses a threat to the health of other passengers or personnel.

Read Full ADA Document


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