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Terms & Conditions

DISCLAIMER: We at Redcoach are taking extensive safety measures on board of our buses, and at our Station. However, an inherent risk of exposure to COVID-19 exists in any public place with concentrations of people. If you choose to travel, you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19 at your own risk. If you are displaying symptoms that might be consistent with COVID-19, please call to reschedule your trip, you might be refused on board. Passengers and employees are required to wear a face mask on board and at our Station at all times: If you don’t have one of your own, ask our personnel to provide you with a disposable one. We kindly request you to check all our current safety protocols here: https://www.redcoachusa.com/travel-alerts/.

CHANGES AND CANCELLATIONS

The cancellation request must be made at least 2 hours before the scheduled departure of the service Online by clicking https://www.redcoachusa.com/refunds-online/  30% penalty fee will apply.

Changes, if possible, must be made over the phone by calling 1-877-733-0724 up to 2 hs before departing time. (conditions and charges may apply).

If a passenger requests a change for a lower price ticket, time or class, RedCoach will not reimburse the price difference.

If prices increase or decrease after the purchase, we will not charge or refund  the difference in price.

Applicable discounts become invalid once the ticket is purchased.

Purchased tickets cannot be transferred to another person.

PASSENGER´S OBLIGATIONS

Passengers traveling with RedCoach are advised that boarding pass should be presented to the bus driver, when requested, in either a printed format, or on a device along with an ID; If the ID is not shown when requested by the driver, the company reserves the right to refuse boarding.

Anyone under the age of 18 is considered a minor. Children ages 15 and under are not allowed on board without an adult (18+).

Passenger must be at the correct stop 20 minutes before departing time; once bus door closes, no passenger will be allowed. Passenger must get on board at pick up location described on purchased ticket. No passenger will be allowed on board if departure location on ticket does not match actual pick up location of the passenger.

RedCoach will not return to a previous location to pick up passengers.

The buses only stop to pick up/drop off passengers in the different locations. It is not allowed to get out of the unit, with the only exception that the bus driver indicates it. If you leave without authorization we are not responsible for missing the bus.

RedCoach reserves the right to admission. The driver is allowed to remove a passenger from the vehicle if the passenger presents a threat to other passengers or RedCoach personnel.

If we have reason to suspect fraudulent use of booking references, a ticket transfer to another person, or other abuse, we reserve the right to refuse travel. No credit will be given in relation to fraudulent use of booking references. This includes RedRiders program.

Passenger must remain on assigned seat for the entire duration of the trip.

TSA requires proper wearing of face masks, per federal law. Failure to comply will result in denial of boarding or removal.

No smoking allowed on board; it’s the law.

Absolutely no alcohol, drugs, or weapons anywhere on the bus. Passengers who violate this will be removed from the coach and will be subject to a fine.

Dogs and other animals are not permitted on any RedCoach service, with the exception of service animals, that must meet the definition and requirements set by the ADA.

If the ticket is unused and/or if you miss your trip, no refund or compensation will be provided.

LIABILITY

Although RedCoach will make an effort to provide internet from the beginning until the end of your trip, please keep in mind that you might experience poor or no connection at all in some areas. The service is provided by a third party and thus there will be no compensations for internet connectivity issues.

If the service is delayed for external factors (traffic, weather and/or accidents) refunds/credits will not be provided.

RedCoach is not responsible for any extra charge caused to the passengers if they miss an airline flight due to a bus service delay. The company cannot reimburse the flight price, or any service fee the airline charges as penalty for rescheduling. It won’t be responsible for hotel or transportation fees. It is exclusively the passenger’s responsibility to arrange the bus trip according to the flight departure time, taking into account that there could be some kind of inconvenient, delay, traffic or accident that may delay their arrival to the airport.

RedCoach is not responsible for delayed flights, migrations and/or non-airline factors. It is the exclusive passenger’s responsibility to arrive at the departure location between 15-20 minutes before the scheduled time. If the passenger misses the service, they will lose the ticket and no refund or compensation will be provided.

A compensation will not be provided for a delay of less than an hour. For bigger delays, depending on the situation, a claim will be filed, the case will be analyzed and an according compensation will be decided and provided by our claims department.

If a bus has been cancelled due to operational issues, or the schedule has changed for some reason, an email notification will be sent to passengers, to the e-mail address provided at the moment of the purchase.

In case that an incident/issue occurs during a trip, the passenger has until 5 business days after the trip to file a complaint. After that period, no claim will be filed for the case.

Travel Fare

We now offer a unique fare that will provide the same benefits and you’ll get the full RedCoach experience you know and love — the most comfortable seats, vast legroom and free on-board entertainment.

STANDARD

  • Cannot be transferred to another person.
  • Cancellations must be requested up to 2 hours prior to the scheduled departure time to be eligible for a refund/e-Voucher. A 30% service fee and conditions will apply.
  • When requesting a cancellation within less than 2 hours of departure time, the rider will not be eligible for a refund, and will lose the ticket.
  • Changes must be requested up to 2 hours prior to the scheduled departure. A service fee + price difference will apply.
  • Eligible for RedRider points, if registered with the program.
  • Can be combined with other discounts and/or promotions.
  • Tickets purchased within the 2 hours before the trip cannot be changed nor refunded.

Tickets purchased or changed over the phone will have a $10.00 processing fee.

Luggage

Please make sure to clearly identify each piece of luggage with your name and phone number.

If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the connecting vehicle.

RedCoach may acknowledge a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket. This applies to those bags that fit within our weight and size regulations. Liability applies only to those bags lost or damaged that were checked in. RedCoach is not liable for bags that were not checked in.

Personal belongings inside the cabin are exclusive passenger’s responsibility; Red Coach is not liable for its loss.

If you lose a personal item in your seat, please report this as soon as possible. Once you provide a description, we will make the best effort to locate the item in the unit. If the search is successful, we will contact you to arrange the return of your property.

Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge.

Prohibited items: acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with a disagreeable odor, matches, merchandise for sale, and unsecured articles including those in plastic or paper bags.

Personal items, such as medication or money, may not be checked in with your bags and must be carried with the passenger at all times.

Electronic items such as audio players, mobile phones and laptops should travel with the passenger on board and should not be checked in.

RedRiders

Free tickets are not valid on Blackout Dates.

Free tickets cannot be combined with any other promotion and/or discount.

Tickets redeemed cannot be modified or changed; they must be used as they were purchased.

Tickets redeemed cannot be canceled. If the ticket is unused, the points will be lost.

All of the benefits and rewards do not have a monetary value and they will be invalid if sold, bought, transferred or modified. The company can block the user and all of their benefits if the member utilizes their points incorrectly or violates any of the terms and conditions of the program.

All benefits, tickets, and discounts are non transferable.

Points are valid for a 24 month period. After that time the collected points will expire.

If the free ticket service is missed and the passenger did not travel, then the passenger will take full responsibility and RedCoach will not change or modify that ticket for the passenger to reuse.

Points are valid only for the subscribed member, and cannot be combined or transferred to any other member or passenger.  

Minors, companies and other entities cannot create member accounts.

RedCoach can cancel the program at any time, with no previous information, however the benefits given before the cancellation of the program will remain valid until they are used, or they expire based on the regular program rules.

Mailbox

If you are a travel agency and you are interested in doing business with us, please send us an email to [email protected].