At the moment we are still running with our services as usual, however some routes may be experiencing changes in the schedule. All changes will be informed vía email at the address used at the moment of the purchase, stay alert to your inbox.
We know our passengers have the chance to select their seats during the purchase process, and we are always commited to respect the seat assignment. However, in this special circumstances, where personal distance is fundamental in order to prevent the spreading of the virus, we are limiting the number of seats sold on each service, and if you already have a ticket, our driver might place you on a different seat to ensure this. We thank you in advance for your understanding.
Dear RedCoach Customers,
We are committed to helping all of our customers through this very challenging time. Due to all the recent closures we currently experiencing a much higher call volume.
We ask if you aren’t traveling within the next 72 hours, please wait to contact us until it’s closer to your trip. This will allow our customer service team to help customers with travel immediate needs.
We recognize this could be frustrating and we are working around the clock to support all our customers.
How are we handling safety?
We have received a lot of questions regarding what we are doing about the Coronavirus (COVID-19). The disease has spread to many places around the world and everywhere in the media. As a leader in the transportation industry, we want you to know we are doing part to help keep our employees and customers healthy.
Nothing is more important than health and safety of our employees and passengers. We are committed to maintain the highest standards when it comes to cleaning and sanitizing all buses daily. For this reason, we are taking the following measures:
- We are providing hand sanitizer to all customers and employees onboard all of our buses, as well as at the Orlando Terminal.
- We are cleaning and disinfecting all our buses regularly during the day, within services, and on a daily basis.
- We are frequently cleaning and disinfecting the Orlando Terminal, and constantly refreshing the frequently touched surfaces with disinfecting wipes.
We are continuing to follow the guidelines set forth by the Centers for Disease Control and Prevention and the World Health Organization and are in regular contact with local health officials. We will continue to keep our employees educated on best practices and give them the support they need to keep everyone safe.
At this point, all trips are continuing to run on schedule. We have not had any reported cases of the virus on any of our buses.
Please note due to the increased frequency of cleaning our buses, some customers may experience a slight delay. We appreciate your patience and understanding.
If your travel plans are impacted by the virus, we are here to help.
We have updated our exchange and cancellation policy to accommodate customers who had purchased their tickets on or before March 20, 2020 for travel before April 30, 2020. Passengers within these limitations are eligible to reschedule for a future date that occurs within a 12-month period at no extra cost. If you’re not sure about a date to reschedule your trip, you can also cancel your ticket and get a full amount credit (voucher) to be used within a 12-month period. Cancellation or exchange in all cases must be requested before a limit of 3 hours prior the departure of the service, with no exception. This rules apply for customers contacting us after this communication being released, today March 13th, 2020. Customers that have cancelled or changed their tickets before this resolution, run with our regular travel policies. Customers that have booked their tickets through different agencies or platforms, please get in contact directly with the agency.
Keep in mind the purchase and travel limit dates may be updated, depending on the situation, which we are constantly monitoring.
For recommendations on how to minimize your risk and the spread of the disease, it’s best to consult the resources of the World Health Organization, CDC and your local medical advisory organization. In general, the recommendations are:
- Wash your hands frequently with soap and water, or a sanitizer that is at least 60% alcohol based.
- Cover your mouth and nose with a tissue when you cough or sneeze, and try to do It Into your upper sleeve or elbow.
- Frequently clean and disinfect all surfaces.
- Not touching your eyes, nose or mouth, with unwashed hands, and prevent coming into physical contact with someone who is sick or suspects of being infected.
- Seeking immediate medical examination if you start feeling sick.
If you have any questions, you can get in touch. We’re here for you. Give us a call at 877-733-0724, or e-mail us at firstname.lastname@example.org