Terms & Conditions

Tickets purchased over the phone will have a $6.00 processing fee.

If the ticket is unused and/or if you miss your trip, no refund or compensation will be provided.

The cancellation request must be made at least 1 hour before the scheduled departure of the service (conditions may apply).

If prices increase or decrease after the purchase, we will not charge or refund the difference in price.

Applicable discounts become invalid once the ticket is purchased.

Tickets can be changed for another date and time (conditions and charges may apply).

Changes, if possible, must be made over the phone by calling 1-877-733-0724.

Refunds, if possible, must be requested through the Online Refunds Tool. Enter the transaction code, which can be found in the email confirmation, and follow the steps.

Purchased tickets cannot be transferred to another person.

Anyone under the age of 18 is considered a minor.

A minor must purchase his or her ticket as a “Child 3 -12” or “Minor 16-17”. Failure to do so may result in not allowing minor to board.

Although RedCoach will make an effort to provide internet from the beginning until the end of your trip, please keep in mind that you might experience poor or no connection at all in some areas. The service is provided by a third party and thus there will be no compensations or refunds for internet connectivity issues.

If the service is delayed for external factors (traffic, weather and/or accidents) refunds will not be provided.

RedCoach is not responsible for any extra charge caused to the passengers if they miss an airline flight due to a bus service delay. The company cannot reimburse the flight price, or any service fee the airline charges as penalty for rescheduling. It won’t be responsible for hotel or transportation fees. It is exclusively the passenger’s responsibility to arrange the bus trip according to the flight departure time, taking into account that there could be some kind of inconvenient, delay, traffic or accident that may delay their arrival to the airport.

RedCoach is not responsible for delayed flights, migrations and/or non-airline factors. It is the exclusive passenger’s responsibility to arrive at the departure location between 15-20 minutes before the scheduled time. If the passenger misses the service, they will lose the ticket and no refund or compensation will be provided.

Dogs and other animals are not permitted on any RedCoach service, with the exception of service animals, that must meet the definition and requirements set by the ADA.

A refund and/or compensation will not be provided for a delay of less than an hour.

If we have reason to suspect fraudulent use of booking references, a ticket transfer to another person, or other abuse, we reserve the right to refuse travel. No refund will be given in relation to fraudulent use of booking references. This includes RedRiders and referrals program.

Passengers traveling with RedCoach are advised that reference/ticket numbers should be presented to the bus driver, when requested, in either a printed format, or displayed on a mobile phone or tablet when requested. This measure will allow us to check your reference quickly and efficiently.

If a bus has been cancelled due to operational issue, an email notification will be sent to passengers.

RedCoach will not return to a previous location to pick up passengers.

If a passenger requests a change for a lower price ticket, time or class, RedCoach will not reimburse the price difference.

If a passenger changes a ticket, being charged with price difference and/or fee, and after that decides to cancel the trip, the reimbursement will only be for the original amount paid. We will not include the price difference in the reimbursement.

In case that an incident/issue occurs during a trip, the passenger has until 5 business days after the trip to file a complaint. After that period, no claim will be filed for the case.

The buses only stop to pick up/drop off passengers in the different locations. It is not allowed to get out of the unit, with the only exception that the bus driver indicates it. If you leave without authorization we are not responsible for missing the bus.

Passenger must get on board at pick up location described on purchased ticket. No passenger will be allowed on board if departure location on ticket does not match actual pick up location of the passenger.

Passenger must remain on assigned seat for the entire duration of the trip.

RedCoach reserves the right to admission. The driver is allowed to remove a passenger from the vehicle if the passenger presents a threat to other passengers or RedCoach personnel.

No smoking allowed on board; it’s the law.

Absolutely no alcohol, drugs, or weapons anywhere on the bus. Passengers who violate this will be removed from the coach and will be subject to a fine.


Luggage

Please make sure to clearly identify each piece of luggage with your name and phone number.

If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the connecting vehicle.

RedCoach may acknowledge a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket. This applies to those bags that fit within our weight and size regulations. Liability applies only to those bags lost or damaged that were checked in. RedCoach is not liable for bags that were not checked in.

Personal belongings inside the cabin are exclusive passenger’s responsibility; Red Coach is not liable for its loss.

If you lose a personal item in your seat, please report this as soon as possible. Once you provide a description, we will make the best effort to locate the item in the unit. If the search is successful, we will contact you to arrange the return of your property.

Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge.

Prohibited items: acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with a disagreeable odor, matches, merchandise for sale, and unsecured articles including those in plastic or paper bags.

Personal items, such as medication or money, may not be checked in with your bags and must be carried with the passenger at all times.

Electronic items such as audio players, mobile phones and laptops should travel with the passenger on board and should not be checked in.


RedRiders

Free tickets are not valid on Blackout Dates.

Free tickets cannot be combined with any other promotion and/or discount.

Tickets redeemed cannot be modified or changed; they must be used as they were purchased.

Tickets redeemed cannot be canceled. If the ticket is unused, the points will be lost.

All of the benefits and rewards do not have a monetary value and they will be invalid if sold, bought, transferred or modified. The company can block the user and all of their benefits if the member utilizes their points incorrectly or violates any of the terms and conditions of the program.

All benefits, tickets, and discounts are non transferable.

Points are valid for a 24 month period. After that time the collected points will expire.

If the free ticket service is missed and the passenger did not travel, then the passenger will take full responsibility and RedCoach will not change or modify that ticket for the passenger to reuse.

Points are valid only for the subscribed member, and cannot be combined or transferred to any other member or passenger.

Minors, companies and other entities cannot create member accounts.

RedCoach can cancel the program at any time, with no previous information, however the benefits given before the cancellation of the program will remain valid until they are used, or they expire based on the regular program rules.


Referral Program

Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections who will appreciate receiving these invitations.

Referrals links cannot be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit or Wikipedia).

New passengers can only use one coupon when being referred.

It will not be valid if they have traveled before with RedCoach, and it’s valid to travel until 10/31/2017 except for blackout dates(*).

Not valid to travel on Fridays and Sundays.

For the person who refers, who can be someone who was previously referred, there is no limit of coupons to be received, but only one coupon can be used per purchase (Example: having 2 coupons for $20 doesn’t imply that the person can use both of them in the same transaction to get a $40 discount).

In order for the person who refers to receive their reward, the referred passenger must complete the purchase via the link provided by the referrer. Reward will be available after the new passenger travels for the first time on RedCoach. 

Referrers cannot refer themselves.

In case of detection of possible fraud, RedCoach reserves the right to cancel the tickets without refunding the money. 

The person will receive a coupon with the first purchase issued by each of the referred customer, receiving a compensation of $20 per transaction. These coupons expire on 12/31/2017 except for blackout dates(*).

Coupons cannot be transferred, and cannot be combined with another discount. Only valid for purchase vía web. Additional restrictions may apply. Subject to change at any given time.

Blackout dates 2017:

March 3, 4, 10, 11, 12 and 19
April 28 and 29
May 26 and 29
June 30
July 1, 3 and 4
August 4 and 27
September 1 and 4
October 6 and 9
November 21, 22 and 26
December 8, 10, 15, 17, 22, 25 and 29

 

Mailbox

If you are a travel agency and you are interested in doing business with us, please send us an email to agencies@redcoachusa.com.