Traveling Information

IMPORTANT TRAVELING INFORMATION


Children under the age of 8 years old must travel with another passenger of 15 years of age or older and must stay with this person at all times. Passengers between the ages of 8 and 14 are allowed to travel unaccompanied, following these suggestions:

1) There are no transfers necessary for the trip.

2) The trip must take place during daylight hours; no overnight trips are permitted.

3) The destination station will be open at the time of arrival.

4) In all cases, RedCoach requires that the name of the person picking up the child at the destination must be specified when the ticket is purchased. A valid picture ID is required in order for the child to be released. A fee of $15 will be assessed for each child traveling alone. If any of the above requirements are not met by the child traveling alone, then he or she must travel with a person 15 years of age or older.

Tickets for unaccompanied children are sold by phone and require the information mentioned above. There may be special fares or discounts for children. This information is available in the Discounts section of the Website.


Child safety seats are more than welcome on RedCoach vehicles. We understand that your child’s safety is of paramount importance to you, and it is to us as well. The child’s ticket must be purchased at the usual RedCoach children’s fare price. Please ensure the child seat is approved for use in a motor vehicle and is used in accordance with manufacturer’s guidelines.

It is your responsibility to attach the child safety seat properly and to ensure the lap and/or shoulder belt/harness are working properly and are correctly placed.


With RedCoach, you can rest assured that there will never be additional charges for your luggage, as long as it meets our very reasonable weight and space requirements. We understand that when you travel, you want to keep certain items with you. That’s never a problem with RedCoach.

In addition, those who need extra help handling their luggage will find all the assistance they need from RedCoach professionals. This can be especially helpful for our elderly passengers or for travelers with disabilities.

Please be sure to have proper identification on all your bags. If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the next one.


Passengers may check in two luggage items and one carry-on item for free. The carry-on must be able to fit in the overhead compartment or under your seat.

The luggage total weight may not be above 100 pounds. For each additional pound, there will be a $1 fee. A $25.00 fee will be charged to any additional baggage.

Please note that bicycles, skis and ski poles must be packed in securely fashioned wood, canvas or other substantial packaging. Towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas. It must also be securely strapped or tied. Towing equipment is limited to 100 pounds actual weight; these items are not exempt from oversize charges.


Permissible baggage includes, but is not limited to, suitcases, duffel bags, toolboxes and securely wrapped cardboard boxes. Loose items and bags do not meet the requirements for check-in baggage, however RedCoach offers alternative packing solutions for an extra charge.

Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with disagreeable odor, matches, merchandise for sale, protruding articles, or any other unsecured articles including those in plastic or paper bags. Personal items such as medication or money may not be checked in with your bags and must be carried with the passenger at all times.

Electronic items such as audio players, mobile phones and laptops may travel with the passenger on board and should not be checked in.

If you have any doubts or concerns, please check our thorough Traveling Items List, for detailed information on what is permitted and what is not.

Traveling Items List:

In most cases, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and cardboard boxes that are securely tied. Plastic and paper bags are not acceptable as checked baggage. For a small fee, shipping containers are available many terminals.


RedCoach acknowledges a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket. This applies to those bags that fit within our weight and size regulations. RedCoach will accept a maximum liability of $100 for baggage that exceeds said limits, and is not responsible for their loss or damage. Additionally, liability applies only to those bags lost or damaged that were checked in. RedCoach is not liable for bags that were not checked in.

Travelers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction.

Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge. If you have any questions, please don’t hesitate to contact us at info@redcoachusa.com or info.miami@redcoachusa.com.


Please understand that RedCoach is unable to issue refunds under the following circumstances:


Non Refundable Tickets

  • Cannot be changed.
  • Cannot be cancelled.
  • Cannot be transferred.
  • Will add RedRiders Points (if registered to the program).
  • Cannot be combined width any other discount and/or promotion.

Standard Fare Tickets

  • Cannot be transferred.
  • Cancellation must be requested 24 hours prior to scheduled departure to be eligible for a refund.
  • When canceling within 24 hours of the departure of the coach; ticket will be left as a credit with a 20% service fee
  • Changes must be requested up to 6 hours prior to scheduled departure.
  • If the ticket is changed (service fee & price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discounts.
  • If the ticket is Refunded (30% service fee will be applied).

Refundable Fare Tickets

  • Cannot be transferred.
  • Cancellations can be requested up to 3 hours prior to scheduled departure.
  • Changes must be requested up to 3 hours prior to schedules departure.
  • If the tickets is changed (price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discounts.
  • If the ticket is Refunded (without Service Fee).



General Terms & Conditions

  • If the ticket is unused and/or if you miss your trip, you cannot get refunded nor compensated.
  • The cancellation request must be made before the scheduled departure of the service.
  • If prices increase or decrease after the purchase, we will not charge not refund the difference in prices.
  • Applicable discounts become invalid once the ticket is purchased.
  • Tickets may be changed for another date and time.
  • Tickets purchased within 24 hours of departure are non-refundable.
  • Changes (if possible) can be made over the phone by calling us at 1-877-733-0724.
  • Refunds (if possible) must be requested through refunds@redcoachusa.com.
  • Tickets purchased cannot be Transferred to another person.
  • RedCoach will make a reasonable effort to provide Wi-Fi, if the service is unavailable refunds and or compensations will not be provided.
  • If the service is delayed for external factors (traffic, weather and/or accidents) refunds cannot be provided.
  • If a picture ID is not presented refunds and/or compensations will not be provided.
  • Red Coach will not make a bus return to a previous location to pickup passengers.
  • Ticktes purchased over the phone will have a $2.00 processing fee.

Please understand that RedCoach is unable to issue refunds under the following circumstances:

Non Refundable Tickets

  • Cannot be changed.
  • Cannot be cancelled.
  • Cannot be transferred.
  • Will add RedRiders Points (if registered to the program).
  • Cannot be combined with any other discount and/or promotion.

Standard Fare Tickets

  • Cannot be transferred.
  • Cancellation must be requested 24 hours prior to scheduled departure to be eligible for a refund.
  • When canceling within 24 hours of the departure of the coach; ticket will be left as a credit with a 20% service fee.
  • Changes must be requested up to 6 hours prior to scheduled departure.
  • If the ticket is changed (service fee & price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discount
  • If the ticket is Refunded (30% service fee will be applied).

Refundable Fare Tickets

  • Cannot be transferred.
  • Cancellations can be requested up to 3 hours prior to scheduled departure.
  • Changes must be requested up to 3 hours prior to schedules departure.
  • If the ticket is changed (price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discounts.
  • If the ticket is Refunded (without Service Fee).


Redcoach Privacy Policy

  • Information that is gathered from prospect passengers and repeat ticket purchasers of Redcoachusa.com are stored on a secure encrypted server as log files. The log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
  • Cookies may be used to remember visitor preferences when interacting with the website.
  • Where registration is required, the visitor’s email and a username will be stored on the server.
  • The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising to make Redcoach passenger ticket sales easier and more efficient.
  • E-mail addresses will not be sold, rented or leased to third party companies.
  • E-mail may be sent to inform you of news of our services or offers as different seasons come about pertaining to Holiday and student travel.
  • If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
  • You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
  • Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
  • 3rd party advertising companies may also use cookies for tracking purposes.
  • Google, as a third party vendor, uses cookies to serve ads.
  • Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.
  • Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • If at anytime you have any questions, please feel free to contact us at webmaster at redcoachusa.com, we are here to help.
TICKETS

Claims, Comments or Suggestions: customerexperience@redcoachusa.com

Also buy tickets over the phone by calling
1-877-733-0724 with a $2.00 processing fee.

Discounts are verified in the last purchase amount.

Blog
Excellent
Emiliano A. Jul 04, 2014 (via Facebook) Excellent facilities, compromise, comfort, wi-fi, service and all was arranged by...

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I’ll be envious every time I fly from now on

Kyle C. Jun 17, 2014 (via Google) Really enjoyed my ride. Bus and driver were great. The seats are very large and provide plenty of...

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Especially for college students
Tev D B. Jun 13, 2014 (via Facebook) I’ve been riding this bus for 4 years straight and have never had a problem going from...

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Thanks!
Shani A. May 21, 2014 (via Facebook) Thank you for your swift customer service...

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Many thanks
Christian S. May 11, 2014 (via Facebook) Many thanks to Chris at the Miami Terminal location for his skillful handling of having to re-book many...

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Professional, helpful and inexpensive
James S. Feb 28, 2014 (via www.airportparkingreservations.com) Jetway Parking provided excellent service. We left our car there for 9 days and the car was safe,...

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All good
Larry L. Dec 17, 2013 (via www.airportparkingreservations.com) The lot was easy to find, the personnel were courteous, we departed to the airport immediately. O our...

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The drivers were awesome
Annesteja M. Dec 16, 2013 (via www.airportparkingreservations.com) The shuttle drivers were AWESOME. Wait times weren’t bad- the shuttle was ready to leave when I arrived....

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Thank you!
Pam T. Dec 02, 2013 (via Facebook) THANK YOU to the kind Bus Driver who took the time to call us in yesterday’s awful rain/traffic/accident...

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Thanks RedCoach
Mary Ann H. Nov 26, 2013 (via Facebook) Thanks RedCoach, for the great service my daughter received today. She came home from FSU to Fort...

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