Online Refunds

Need a refund or cancellation for your ticket? Find out if you are elegible here. 

To start the process, please provide your transaction code, we will be happy to help you.

Where to find your code?

The transaction code can be found at the top of your booking confirmation e-mail, in the Transaction Information section.

IMPORTANT NOTICE: If you need to cancel a ticket purchased before 10/17/2017, you will have to make your request by calling us at 1-877-733-0724, from 7AM to 12AM (midnight), or by e-mail at We apologize for the inconveniences.

More information



If you are a travel agency and you are interested in doing business with us, please send us an email to