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Tickets

Yes, each ticket guarantees a seat on board, and you can select the location of your seat online or by phone. 

No, that’s why you get to pick the seat you want when making your purchase.

Sorry, tickets are not transferable under any circumstances. You can cancel the ticket and use the credit to purchase a new ticket for another person.

Depending on availability, you can buy same-day tickets up to 40 minutes before scheduled departure. 

In order to receive the student discount you must register. Learn how to register here.

No, it’s quick and easy. However, it normally takes up to 48 hours to be registered. 

Cancellations must be requested up to 2 hs before departing time. 30% penalty fee will apply. Check our terms & conditions to see if you are elegible.

The Transaction number can be found at the top of your booking confirmation email.

When you enter your payment information and click to finish the purchase, the order is temporarily charged to your card for authorization. However, if the transaction failed, it will disappear once it finishes pending on your account. This usually takes about 3-10 business days, depending on your bank.

Baggage

Passengers can check in 2 pieces of luggage (up to 50 lbs each) for no extra fee plus one small carry on.

Of course! You are allowed 1 of each in addition to the 2 pieces included on your ticket.

Only service animals are allowed on board.

RedRiders

Tickets purchased with points cannot be cancelled nor changed. Ticket must be used as purchased or will be lost.

All of the benefits and rewards do not have a monetary value and they will be invalid if sold, bought, transferred or modified.

You can only purchase for yourself under your Red Rider account, therefore a free ticket can only be redeemed by the Red Rider.

Points are valid for a 24 month period. After that time the collected points will expire.

Other

Thanks to RedCoach’s efforts, you are able to count on us to get to your final destination. Learn more here.

On the outside, our vehicles look pretty much the same as the rest; however, once you step in, it’s a whole different story. Take a look inside. 

You should arrive at least 20 minutes prior to scheduled departure time.

The main difference between both are the amount of seats and the size of the seats. Check it out here. 

Mailbox

If you are a travel agency and you are interested in doing business with us, please send us an email to [email protected].