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Yes, each ticket guarantees a seat on board, and you can select the location of your seat online or by phone. 

No, that’s why you get to pick the seat you want when making your purchase.

Sorry, tickets are not transferable under any circumstances.

Depending on availability, you can buy same-day tickets up to 40 minutes before scheduled departure. 

In order to receive the student discount you must register. Learn how to register here.

No, it’s quick and easy. However, it normally takes up to 48 hours to receive your discount code.

Refunds must be requested online on our Online Refunds tool. 30% penalty fee will apply. Check our terms & conditions to see if you are elegible.

The Transaction Code can be found at the top of your booking confirmation email in the section of Transaction Information.

When you enter your payment information and click to finish the purchase, the order is temporarily charged to your card for authorization. However, if the transaction failed, it will disappear once it finishes pending on your account. This usually takes about 3-10 business days, depending on your bank.


Passengers can check in 2 pieces of luggage (up to 50 lbs each) for no extra fee plus one small carry on.

Of course! You are allowed 1 of each in addition to the 2 pieces included on your ticket.

Only service animals are allowed on board.


Sorry, but tickets redeemed cannot be canceled. If the ticket is unused, the points will be lost.

All of the benefits and rewards do not have a monetary value and they will be invalid if sold, bought, transferred or modified.

Sorry, all benefits, tickets and discounts are non-transferable.

Points are valid for a 24 month period. After that time the collected points will expire.


Thanks to RedCoach’s efforts, you are able to count on us to get to your final destination. Learn more here.

On the outside, our vehicles look pretty much the same as the rest; however, once you step in, it’s a whole different story. Take a look inside. 

You should arrive at least 20 minutes prior to scheduled departure time.

The main difference between both are the amount of seats and the size of the seats. Check it out here. 


If you are a travel agency and you are interested in doing business with us, please send us an email to