Tickets

Yes, each ticket guarantees a seat on board, and you can select the location of your seat online or by phone. 

No,that can only be done before departing time.

Sorry, tickets are not transferable under any circumstances. You can cancel the ticket and use the credit to purchase a new ticket for another person.

Depending on availability, you can buy same-day tickets up to 40 minutes before scheduled departure. 

We have several offers and discounts; if eligible, please check our deals and select the one that suits you!

Yes, changes must be requested up to 3 hs before departing time online. Please go to Manage Booking with your Booking# and Ticket# and follow the steps.

Cancellations must be requested up to 3 hs before departing time and an E-Voucher will be given. Go to Manage Booking with your Booking# and Ticket# and follow the steps.

We do not refund, only credits to use on future trips.

The Booking number can be found at the top of your booking confirmation email, same as your ticket#.

Yoy may also use your e-mail and ticket#.

When you enter your payment information and click to finish the purchase, the order is temporarily charged to your card for authorization. However, if the transaction failed, it will disappear once it finishes pending on your account. This usually takes about 3-10 business days, depending on your bank.

Baggage

Passengers can check in 2 pieces of luggage (up to 50 lbs each) for no extra fee plus one small carry on.

Of course! You are allowed 1 of each in addition to the 2 pieces included on your ticket.

Only service animals are allowed on board.

Other

Thanks to RedCoach’s efforts, you are able to count on us to get to your final destination. Learn more here.

On the outside, our vehicles look pretty much the same as the rest; however, once you step in, it’s a whole different story. Take a look inside. 

You should arrive at least 20 minutes prior to scheduled departure time.

The main difference between both are the amount of seats and the size of the seats. Check it out here. 

Mailbox

If you are a travel agency and you are interested in doing business with us, please send us an email to [email protected].