We’ve updated our terms and conditions. These updates are applicable to any purchase, or change, made on, or after, December 28, 2017 at 12:01 a.m. Please read them carefully before making your purchase.
WEB FARE
Cannot be transferred to another person.
Cancelations must be requested at least 3 hours prior to the scheduled departure time in order to be eligible for a refund. A 50% service fee and other conditions may apply.
When requesting a cancellation within less than 3 hours of departure time, the rider will not be eligible for a refund or credit, and will lose the ticket.
Changes must be requested up to 3 hours prior to the scheduled departure. A 50% service fee + price difference will apply.
Eligible for RedRider points, if registered with the program.
Can be combined with other discounts and/or promotions.
STANDARD FARE
Cannot be transferred to another person.
Cancellations must be requested 3 hours prior to the scheduled departure time to be eligible for a refund. A 30% service fee and conditions may apply.
When requesting a cancellation within less than 3 hours of departure time, the rider will not be eligible for a refund or credit, and will lose the ticket.
Changes must be requested up to 3 hours prior to the scheduled departure. A 30% service fee + price difference will apply.
Eligible for RedRider points, if registered with the program.
Can be combined with other discounts and/or promotions.
FLEXIBLE FARE
Cannot be transferred to another person.
Cancellations can be requested up to 3 hours prior to the scheduled departure. No service fee applies.
When requesting a cancellation within less than 3 hours of departure time, the rider will not be eligible for a refund or credit, and will lose the ticket.
Changes must be requested up to 3 hours prior to the scheduled departure. If the ticket is changed, price difference may apply.
Eligible for RedRider points, if registered with the program.
Can be combined with other discounts and/or promotions.
If you are a travel agency and you are interested in doing business with us, please send us an email to [email protected].
