{"id":25150,"date":"2024-11-29T21:40:01","date_gmt":"2024-11-30T02:40:01","guid":{"rendered":"https:\/\/www.redcoachusa.com\/?page_id=25150"},"modified":"2026-06-11T22:08:52","modified_gmt":"2026-06-12T02:08:52","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/www.redcoachusa.com\/es\/servicio-al-cliente\/","title":{"rendered":"Servicio al cliente"},"content":{"rendered":"<section class=\"gb-container gb-container-550cec31\">\n<div class=\"gb-container gb-container-aeb8dd74\">\n<div class=\"gb-container gb-container-95931519\">\n\n<h1 class=\"gb-headline gb-headline-7f92070c gb-headline-text hidden-h1\">Customer service<\/h1>\n\n\n\n<h2 class=\"gb-headline gb-headline-fc8766b6 gb-headline-text h2 text-white\">How can we help you?<\/h2>\n\n<\/div>\n\n\t\t<div id=\"redcoach-faq-search\"><\/div>\n\t\n\n\n<div class=\"gb-container gb-container-4de39051\">\n\n<div class=\"gb-headline gb-headline-26ada2ea gb-headline-text link-no-underline text-18 text-16-sm\"><a href=\"#specific-help\" class=\"smooth-scroll link-no-underline\">Do you need more specific help?<\/a><\/div>\n\n\n\n<p class=\"gb-headline gb-headline-66ed4825\"><span class=\"gb-icon\">    <\/span><\/p>\n\n<\/div>\n<\/div>\n<\/section><section class=\"gb-container gb-container-6f9adeb9\">\n<div class=\"gb-container gb-container-974b0c83\">\n<div class=\"gb-container gb-container-5402775a\">\n\n<h6 class=\"gb-headline gb-headline-deafb728 gb-headline-text text-14-sm  text-center\">Discover our most frequently asked questions<\/h6>\n\n\n\n<h2 class=\"gb-headline gb-headline-7374be8c gb-headline-text\">Everything you need to know<\/h2>\n\n<\/div>\n\n<div class=\"gb-container gb-container-0c437523 grid grid-cols-2 gap-24 sm-gap-8\">\n<div class=\"gb-container gb-container-188160f0 shadow-lg bg-white relative\">\n<div class=\"gb-container gb-container-4115a009\">\n<div class=\"gb-container gb-container-62a0429c\">\n<div class=\"gb-container gb-container-54ba2664\">\n<div class=\"gb-container gb-container-6155065d\">\n\n<h2 class=\"gb-headline gb-headline-4a454398\"><span class=\"gb-icon\">                <\/span><\/h2>\n\n<\/div>\n\n\n<h4 class=\"gb-headline gb-headline-d53aac43 gb-headline-text text-14-sm h6-sm  text-center-sm text-nowrap\">Luggage<\/h4>\n\n<\/div>\n\n<div class=\"gb-container gb-container-7e33e2f4 hide-until-767\"><\/div>\n\n<div class=\"gb-container gb-container-8fc5bb19\">\n\n<p class=\"gb-headline gb-headline-58a4ce04 gb-headline-text hide-until-767 text-20 \">Problems with your luggage? Find everything you need to know here<\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-3dbcca89\">\n\n<p class=\"gb-headline gb-headline-86f1a0f0 gb-headline-text hide-until-767 weight-700 link-red\"><a href=\"\/faq\/luggage\/\" class=\"link-red font-16\">Explore category<\/a><\/p>\n\n\n\n<p class=\"gb-headline gb-headline-cbfb8051 hide-until-767\"><span class=\"gb-icon\">    <\/span><\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-225fb7e0 absolute top-0 right-0\">\n\n<div class=\"gb-headline gb-headline-4fec4995 gb-headline-text weight-700 text-10-sm\">Popular Topic!<\/div>\n\n<\/div>\n\n\n<p class=\"gb-headline gb-headline-7f10fb68 gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/luggage\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-65d36d32 shadow-lg bg-white relative\">\n<div class=\"gb-container gb-container-484c1df6\">\n<div class=\"gb-container gb-container-64e8ed46\">\n<div class=\"gb-container gb-container-c5519e49\">\n<div class=\"gb-container gb-container-18192a0d\">\n\n<h2 class=\"gb-headline gb-headline-826e6b8c\"><span class=\"gb-icon\">                   <\/span><\/h2>\n\n<\/div>\n\n\n<h4 class=\"gb-headline gb-headline-6afe65d9 gb-headline-text text-14-sm h6-sm  text-center-sm text-nowrap\">Track my bus<\/h4>\n\n<\/div>\n\n<div class=\"gb-container gb-container-a54c9d0b hide-until-767\"><\/div>\n\n<div class=\"gb-container gb-container-4998d35e\">\n\n<p class=\"gb-headline gb-headline-2f910390 gb-headline-text hide-until-767 text-20 \">Learn how to locate our buses and answer your questions.<\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-b68622f0\">\n\n<p class=\"gb-headline gb-headline-7c3478cf gb-headline-text hide-until-767 weight-700 link-red\"><a href=\"\/faq\/luggage\/\" class=\"link-red font-16\">Explore category<\/a><\/p>\n\n\n\n<p class=\"gb-headline gb-headline-d4d71bd9 hide-until-767\"><span class=\"gb-icon\">    <\/span><\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-76272f6a absolute top-0 right-0\">\n\n<div class=\"gb-headline gb-headline-891c0dcf gb-headline-text weight-700 text-10-sm\">Popular Topic!<\/div>\n\n<\/div>\n\n\n<p class=\"gb-headline gb-headline-a14e5872 gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/track-my-bus\/\">routes-link<\/a><\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-dae5902b grid grid-cols-3 gap-24 sm-gap-8\">\n<div class=\"gb-container gb-container-23cc3d1d shadow-lg bg-white relative\">\n<div class=\"gb-container gb-container-71c1c12d\">\n<div class=\"gb-container gb-container-946237fa\">\n\n<h2 class=\"gb-headline gb-headline-f76318a6\"><span class=\"gb-icon\">       <\/span><\/h2>\n\n\n\n<h4 class=\"gb-headline gb-headline-95c166d8 gb-headline-text h6-sm text-18 text-14-sm  text-center-sm\">Tickets<\/h4>\n\n<\/div>\n\n<div class=\"gb-container gb-container-63d0f03f\">\n\n<p class=\"gb-headline gb-headline-b42a7088 gb-headline-text hide-until-767\">All questions related to tickets and reservations.<\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-eefdfaa0 hide-until-767\">\n\n<h2 class=\"gb-headline gb-headline-02bdbc59\"><span class=\"gb-icon\">    <\/span><\/h2>\n\n<\/div>\n\n\n<p class=\"gb-headline gb-headline-81c8266a gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/tickets\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-f5774580 shadow-lg bg-white relative\">\n<div class=\"gb-container gb-container-ad3c1f60\">\n<div class=\"gb-container gb-container-4945ae6f\">\n\n<h2 class=\"gb-headline gb-headline-cf86a983\"><span class=\"gb-icon\">          <\/span><\/h2>\n\n\n\n<h4 class=\"gb-headline gb-headline-90d380d1 gb-headline-text h6-sm text-18 text-14-sm  text-center-sm\">Changes &amp; Cancellations<\/h4>\n\n<\/div>\n\n<div class=\"gb-container gb-container-17cc2ba5\">\n\n<p class=\"gb-headline gb-headline-99553cdb gb-headline-text hide-until-767\">Everything you need to know about how to manage your booking.<\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-bbf412db hide-until-767\">\n\n<h2 class=\"gb-headline gb-headline-4629461d\"><span class=\"gb-icon\">    <\/span><\/h2>\n\n<\/div>\n\n\n<p class=\"gb-headline gb-headline-7c57859b gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/changes-and-cancellations\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-24fb427b shadow-lg bg-white relative\">\n<div class=\"gb-container gb-container-67e350cc\">\n<div class=\"gb-container gb-container-77b9a91f\">\n\n<h2 class=\"gb-headline gb-headline-dd3b3f2e\"><span class=\"gb-icon\">    <\/span><\/h2>\n\n\n\n<h4 class=\"gb-headline gb-headline-de4fa754 gb-headline-text h6-sm text-18 text-14-sm  text-center-sm\">Buses &amp; Seats<\/h4>\n\n<\/div>\n\n<div class=\"gb-container gb-container-6709de01\">\n\n<p class=\"gb-headline gb-headline-83c12033 gb-headline-text hide-until-767\">Learn about bus amenities and seat options.<\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-9410522a hide-until-767\">\n\n<h2 class=\"gb-headline gb-headline-17659ad6\"><span class=\"gb-icon\">    <\/span><\/h2>\n\n<\/div>\n\n\n<p class=\"gb-headline gb-headline-044b433b gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/buses-and-seats\/\">routes-link<\/a><\/p>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-09ab4846\">\n\n<a class=\"gb-button gb-button-9de96db7 redcoach-btn-secondary-icon-animation shadow\" href=\"https:\/\/www.redcoachusa.com\/faqs\/\"><span class=\"gb-button-text\">See all frequently asked questions<\/span><span class=\"gb-icon\">    <\/span><\/a>\n\n<\/div>\n\n<div class=\"gb-container gb-container-2b237d7f\">\n\n<h2 class=\"gb-headline gb-headline-3bf30121 gb-headline-text\">Most Searched Topics<\/h2>\n\n\n<div class=\"gb-container gb-container-c6f81b83 grid grid-cols-sm-1 grid-cols-2 gap-24 sm-gap-8\">\n<div class=\"gb-container gb-container-e02bfa57 relative\">\n<div class=\"gb-container gb-container-5bd00d8c\">\n\n<h2 class=\"gb-headline gb-headline-60f3d446\"><span class=\"gb-icon\">       <\/span><\/h2>\n\n<\/div>\n\n\n<div class=\"gb-headline gb-headline-6fc83355 gb-headline-text h6 text-14-sm \">How can I purchase a ticket?<\/div>\n\n\n\n<p class=\"gb-headline gb-headline-a50e0269 gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"faq\/tickets\/how-can-i-purchase-a-ticket\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-57f2d250 relative\">\n<div class=\"gb-container gb-container-231ef50d\">\n\n<h2 class=\"gb-headline gb-headline-21afe76b\"><span class=\"gb-icon\">      <\/span><\/h2>\n\n<\/div>\n\n\n<div class=\"gb-headline gb-headline-a229a427 gb-headline-text h6 text-14-sm \">What payment methods are available?<\/div>\n\n\n\n<p class=\"gb-headline gb-headline-0009e5d4 gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/payment-methods\/what-payment-methods-are-available\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-390c5542 relative\">\n<div class=\"gb-container gb-container-3c89304f\">\n\n<h2 class=\"gb-headline gb-headline-63780598\"><span class=\"gb-icon\">                                 <\/span><\/h2>\n\n<\/div>\n\n\n<div class=\"gb-headline gb-headline-8ea37ea9 gb-headline-text h6 text-14-sm \">When will I receive vouchers?<\/div>\n\n\n\n<p class=\"gb-headline gb-headline-c27da732 gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/loyalty-program\/when-will-i-receive-vouchers\/\">routes-link<\/a><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-7f8cb19c relative\">\n<div class=\"gb-container gb-container-9cb3d583\">\n\n<h2 class=\"gb-headline gb-headline-de9af4ab\"><span class=\"gb-icon\">                <\/span><\/h2>\n\n<\/div>\n\n\n<div class=\"gb-headline gb-headline-6eba2412 gb-headline-text h6 text-14-sm \">How can I add luggage to my booking?<\/div>\n\n\n\n<p class=\"gb-headline gb-headline-6c61437f gb-headline-text link-absolute w-full h-full left-0 top-0 absolute\"><a href=\"\/faq\/luggage\/how-can-i-add-luggage-to-my-booking\/\">routes-link<\/a><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><section class=\"gb-container gb-container-0a94a6b8 bg-white\" id=\"specific-help\">\n<div class=\"gb-container gb-container-754032e3\">\n\n<h2 class=\"gb-headline gb-headline-7c145d0b gb-headline-text\">Get Help From Our Support Team<\/h2>\n\n\n<div class=\"gb-container gb-container-9c3a90d1\">\n\n<button class=\"gb-button gb-button-85054a14 redcoach-btn-primary-icon shadow\"><span class=\"gb-button-text\">Chat with an expert now<\/span><span class=\"gb-icon\">                  <\/span><\/button>\n\n\n\n<a class=\"gb-button gb-button-618f9206 redcoach-btn-primary-icon shadow\" href=\"https:\/\/wa.me\/13213403369?text=Hello!\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"gb-button-text\">Contact us via Whatsapp<\/span><span class=\"gb-icon\">             <\/span><\/a>\n\n<\/div>\n<\/div>\n<\/section><section class=\"gb-container gb-container-c6a27bfd\">\n<div class=\"gb-container gb-container-b58f444c\">\n\n<h4 class=\"gb-headline gb-headline-8533b6fb gb-headline-text\">Need more assistance?<\/h4>\n\n\n<div class=\"gb-container gb-container-b3175090\">\n\n<a class=\"gb-button gb-button-6438e492 underline hide-from-768 bg-white rounded  shadow-lg\" href=\"sms:18335503937\"><span class=\"gb-icon\">       <\/span><span class=\"gb-button-text\">SMS +1 833 550 3937<\/span><\/a>\n\n\n\n<a class=\"gb-button gb-button-bbf4e7c5 underline bg-white rounded  shadow-lg\" href=\"https:\/\/www.redcoachusa.com\/contact?option=lost-luggage\"><span class=\"gb-icon\">                <\/span><span class=\"gb-button-text\">Lost Luggage<\/span><\/a>\n\n\n\n<a class=\"gb-button gb-button-92dd70f0 underline bg-white rounded  shadow-lg\" href=\"https:\/\/www.redcoachusa.com\/contact?option=inquiry\"><span class=\"gb-icon\">          <\/span><span class=\"gb-button-text\">General Inquiry<\/span><\/a>\n\n\n\n<a class=\"gb-button gb-button-702e8e29 underline bg-white rounded  shadow-lg\" href=\"https:\/\/www.redcoachusa.com\/contact?option=claim\"><span class=\"gb-icon\">          <\/span><span class=\"gb-button-text\">Submit a Claim<\/span><\/a>\n\n<\/div>\n<\/div>\n<\/section>\n\n        function activateChat() {\n            document.querySelector(&#8216;.helpButtonEnabled&#8217;).click();\n        }\n    \n\n  #redcoach-faq-search {\n    z-index: 500 !important;\n}\n\n","protected":false},"excerpt":{"rendered":"<p>Customer service How can we help you? Do you need more specific help? Discover our most frequently asked questions Everything you need to know Luggage Problems with your luggage? Find everything you need to know here Explore category Popular Topic! routes-link Track my bus Learn how to locate our buses and answer your questions. Explore &#8230; <a title=\"Servicio al cliente\" class=\"read-more\" href=\"https:\/\/www.redcoachusa.com\/es\/servicio-al-cliente\/\" aria-label=\"Leer m\u00e1s sobre Servicio al cliente\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-25150","page","type-page","status-publish"],"acf":[],"rankMath":{"parentDomain":"www.redcoachusa.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"La imagen destacada debe tener al menos 200 por 200 p\u00edxeles para que Facebook y otros sitios de redes sociales puedan 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