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General Terms & Conditions

  • If the ticket is unused and/or if you miss your trip, you cannot get a refund or compensation.
  • The cancellation request must be made before the scheduled departure of the service. (Conditions may apply)
  • If prices increase or decrease after the purchase, we will not charge or refund the difference in price.
  • Applicable discounts become invalid once the ticket is purchased.
  • Tickets may be changed for another date and time. (Conditions and charge may apply)
  • Changes, if possible, can be made over the phone by calling 1-877-733-0724.
  • Refunds, if possible, must be requested through our Online Refunds Tool: http://redcoachusa.com/refunds/. It’s just necessary to enter the PayPal Transaction code, which can be found in the email confirmation, and follow the steps.
  • Purchased tickets cannot be transferred to another person.
  • RedCoach will make a reasonable effort to provide Wi-Fi. If the service is unavailable, refunds and/or compensation will not be provided.
  • If the service is delayed for external factors (traffic, weather and/or accidents) refunds cannot be provided.
  • A picture ID must be presented for a refund and/or compensation.
  • RedCoach is not responsible for any extra charge caused to the passengers if they miss an airline flight due to a bus service delay. The company cannot reimburse the flight price, or any service fee the Airline charges as penalty for a reschedule. It is the exclusive passenger’s responsibility to arrange the bus trip according to the flight departure time, taking in count that there could be some kind of inconvenient, delay, traffic or accident that could may delay their arrival to the Airport.
  • Tickets purchased over the phone will have a $6.00 processing fee.
  • It is the exclusive passenger’s responsibility to arrive at the departure location between 15-20 minutes before the scheduled time. If the passenger misses the service will loose the ticket and no refund or compensation will be provided.
  • Dogs and other animals are not permitted on any RedCoach service, with the exception of service animals, that must meet the definition and requirements set by the ADA (which you can check here: http://www.ada.gov/service_animals_2010.htm).
  • A refund and/or compensation will not be provided for a delay of less than an hour.
  • If we have reason to suspect fraudulent use of booking references, a ticket transfer to another person, or other abuse, we reserve the right to refuse travel. No refund will be given in relation to fraudulent use of booking references.
  • Passengers travelling with RedCoach are advised that reference/ticket numbers should be presented to the bus driver, when requested, in either a printed format, or displayed on a mobile phone or tablet when requested. This measure will allow us to check your reference quickly and efficiently.
  • If a bus has been cancelled due to operational issue, an email notification will be sent to passengers.
  • RedCoach will not return to a previous location to pick up passengers.
  • If a passenger requests a change for a lower price ticket, time or class, RedCoach will not reimburse the price difference.
  • If a passenger changes a ticket, being charged with price difference and/or fee, and after that decides to cancel the trip, the reimbursement will only be for the original amount paid. We will not include the price difference in the reimbursement.
  • In case that an incident/issue occurs during a trip, the passenger has time until 5 business days after the trip to file a complaint. After that period, no claim will be filed for the case.
  • The buses only stop to pick up/drop off passengers in the different locations. It is not allowed to descent of the unit, with the only exception that this is indicated by the bus driver.

Ticket Types

Web Fare Tickets

  • Cannot be transferred.
  • Cancellations must be requested 1 hour prior to the scheduled departure to be eligible for a refund. (50% service fee will be applied, conditions apply).
  • When requesting a cancellation within less than 1 hour of the departure of the coach, the rider will not be eligible for a refund or credit, and will lose the ticket.
  • Changes must be requested up to 1 hour prior to the scheduled departure.
  • Eligible for RedRider points, if registered with the program.
  • Can be combined with other discounts and/or promotions.
  • Changes must be requested up to 1 hour prior to the schedules departure (50% Service fee + Price difference will apply)

Standard Fare Tickets

  • Cannot be transferred.
  • Cancellations must be requested 1 hour prior to the scheduled departure to be eligible for a refund. (30% service fee will be applied, conditions apply).
  • When requesting a cancellation within less than 1 hour of the departure of the coach, the rider will not be eligible for a refund or credit, and will lose the ticket.
  • Changes must be requested up to 1 hour prior to the scheduled departure.
  • Eligible for RedRider points, if registered with the program.
  • Can be combined with other discounts and/or promotions.
  • Changes must be requested up to 1 hour prior to the schedules departure (30% Service fee + Price difference will aplly)

Refundable Fare Tickets

  • Cannot be transferred.
  • Cancellations can be requested up to 1 hour prior to the scheduled departure, without a service fee.
  • Changes must be requested up to 1 hour prior to the scheduled departure.
  • If the ticket is changed (price difference may apply).
  • Eligible for RedRider points, if registered with the program.
  • Can be combined with other discounts and/or promotions.

Luggage

  • Luggage: Please be sure to clearly identify each piece of luggage with your name and phone number. If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the connecting vehicle.
  • Lost luggage: RedCoach acknowledges a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket. This applies to those bags that fit within our weight and size regulations. RedCoach will accept a maximum liability of $100 for baggage that exceeds said limits, and is not responsible for their loss or damage. Additionally, liability applies only to those bags lost or damaged that were checked in. RedCoach is not liable for bags that were not checked in. Personal belongings inside the cabin are exclusive passenger’s responsibility; Red Coach is not liable for its loss. If you lose a personal item in your seat, please report this as soon as possible. Once you provide a description, we will make the best effort to locate the item in the unit. If the search is successful, we will contact you to arrange the return of your property. Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge. If you have any questions, please don’t hesitate to contact us at redcoach@redcoachusa.com
  • Prohibited items: Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with a disagreeable odor, matches, merchandise for sale, and unsecured articles including those in plastic or paper bags. Personal items, such as medication or money, may not be checked in with your bags and must be carried with the passenger at all times. Electronic items such as audio players, mobile phones and laptops may travel with the passenger on board and should not be checked in.

Redcoach Privacy Policy

  • Information that is gathered from prospective passengers and repeat ticket purchasers of RedCoachUSA.com are stored on a secure, encrypted server as log files. The log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page, and time of visit.
  • Cookies may be used to remember visitor preferences when interacting with the website. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
  • Where registration is required, the visitor’s email and a username will be stored on the server. The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising to make RedCoach passenger ticket sales easier and more efficient.
  • E-mail addresses will not be sold, rented or leased to third-party companies.
  • E-mails may be sent to inform you of our services or offers during different seasons, holidays and student travel cycles.
  • If you have subscribed to one of our services, you may unsubscribe by following the instructions, which are included in an e-mail that you receive.
  • You may be able to block cookies via your browser settings, but this may prevent you from accessing certain features of the website.
  • Third-party advertising companies may also use cookies for tracking purposes.
  • Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • If at any time you have any questions, please feel free to email redcoach@redcoachusa.com We are here to help.
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